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Listen to Your Employees, Not Just Your Customers by Beth Benjamin Harvard Business Review https://hbr.org/2016/08/listen-to-your-employees-not-just-your-customers August 15, 2016 In 2014, Michael Callahan, then head of customer experience at Hulu, had a mystery on his hands. When the big video streaming service surveyed customers who renewed subscriptions, it discovered, paradoxically, that some customers stayed with Hulu… Read more »

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What HR Can Do to Fix the Gender Pay Gap Deborah Ashton December 2, 2014 It’s no secret that women are paid less than men, even when occupations are held constant, and even when those occupations are high-pay and high-skill. According to the Bureau of Labor Statistics, the median weekly earning for American female physicians working full-time… Read more »

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Stop Calling People Out Jeff Giesea October 24, 2014 Pretend that you occasionally lose your temper in meetings, and my aim is to get you to change. The next time I see you lose your cool, I say one of two things: Hey, timeout. You just did it again — you lost your temper with… Read more »