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Listen to Your Employees, Not Just Your Customers by Beth Benjamin Harvard Business Review https://hbr.org/2016/08/listen-to-your-employees-not-just-your-customers August 15, 2016 In 2014, Michael Callahan, then head of customer experience at Hulu, had a mystery on his hands. When the big video streaming service surveyed customers who renewed subscriptions, it discovered, paradoxically, that some customers stayed with Hulu… Read more »

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  How to Beat Procrastination?  Procrastination comes in many disguises. We might resolve to tackle a task, but find endless reasons to defer it. We might prioritize things we can readily tick off our to-do list—answering emails, say—while leaving the big, complex stuff untouched for another day. We can look and feel busy, while artfully… Read more »

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5 Simple Methods I’ve Learned To Fight Tunnel Vision At Work Find yourself getting sucked into your work? Here’s how to climb back out and stay grounded. <img src=”//c.fastcompany.net/multisite_files/fastcompany/imagecache/1280/poster/2016/07/3061743-poster-p-1-five-simple-methods-ive-learned-to-fight-tunnel-vision.jpg 1440w,” alt=”” class=”poster”>[Photo: Flickr user Paul Nuttall]  Adam Steele 07.13.16 5:00 AM I catch tunnel vision like a virus, and it always has the same symptoms. I… Read more »

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Your browser does not support inline frames or is currently configured not to display inline frames The Overtime Rule In 2014, President Obama directed the Secretary of Labor to update the overtime regulations to reflect the original intent of the Fair Labor Standards Act, and to simplify and modernize the rules so they’re easier for workers… Read more »

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Companies adapt to recruit, retain millennials Millennials were the first generation to have smartphones available before adulthood. Text messaging is often their preferred form of communication, and social media was part of many millennials’ high school experience. (Photo/Blue Acorn) By Liz Segrist lsegrist@scbiznews.com Published March 24, 2016 From the March 21, 2016, print edition Search… Read more »

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National Survey: American Businesses Struggling to Hire STEM Talent Due to Increasing Scarcity, Higher Costs and Government Fees       The American Competitiveness Alliance is a coalition of organizations dedicated to a modern immigration policy that ensures America’s global competitiveness by attracting and keeping talent and know-how here in the United States.  WASHINGTON, Feb. 25, 2016… Read more »

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Employers May Be Held Liable for Employees’ Cyberbullying By Allen Smith  2/10/2016 If evidence of cyberbullying connects back to work, however tenuously, employers may be on the hook. A stand-alone cyberbullying policy may not be necessary to address the problem, according to Nathan Pangrace, an attorney with Roetzel & Andress in Cleveland. But harassment policies… Read more »

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PRESS RELEASE 2-11-16 EEOC Releases Fiscal Year 2015 Enforcement and Litigation Data Retaliation, Race Discrimination and Harassment Persist; Disability Charges Increase WASHINGTON – The U.S. Equal Employment Opportunity Commission (EEOC) today released detailed breakdowns of the 89,385 charges of workplace discrimination that the agency received in fiscal year 2015. Retaliation charges increased by nearly 5 percent… Read more »