Listen to Your Employees, Not Just Your Customers by Beth Benjamin Harvard Business Review https://hbr.org/2016/08/listen-to-your-employees-not-just-your-customers August 15, 2016 In 2014, Michael Callahan, then head of customer experience at Hulu, had a mystery on his hands. When the big video streaming service surveyed customers who renewed subscriptions, it discovered, paradoxically, that some customers stayed with Hulu… Read more »
Happy Anniversary to Donna Byrd! Please join Gallman Consulting and GPS in wishing Donna Byrd (Director of Placement) a happy day today on her Gallman Consulting Anniversary! With enthusiasm and hard work like yours, success is certain to be achieved! Congratulations on this wonderful achievement. Thank you Donna for your dedication to Gallman Consulting! Enjoy your day!
Take Control of Your Day–Before it Takes Control of You! It’s a given: Nobody gets more than 24 hours in a day. How you spend your waking hours, and how well you fill the number of hours you work, will determine how successful and accomplished you feel at the end of the day. If your… Read more »
How to Beat Procrastination? Procrastination comes in many disguises. We might resolve to tackle a task, but find endless reasons to defer it. We might prioritize things we can readily tick off our to-do list—answering emails, say—while leaving the big, complex stuff untouched for another day. We can look and feel busy, while artfully… Read more »